Working Together to Provide Safe, Respectful and High-Quality Care
At Coventry GP, we are committed to providing compassionate, accessible and high-quality healthcare for all patients.
Our Practice Charter outlines what patients can expect from us, as well as how patients can help us provide the best possible service for the wider community.
Our Commitment to You
Respect and Dignity
We will treat all patients with courtesy, compassion and respect regardless of age, gender, ethnicity, religion, disability, sexual orientation or medical condition.
Safe and High-Quality Care
We are committed to delivering safe, effective and evidence-based healthcare through appropriately trained clinicians and staff.
Access to Care
We aim to provide timely access to appropriate healthcare services, including urgent care where clinically necessary.
Patients may request to see a clinician of their choice where available, although this may not always be possible for urgent problems.
Confidentiality and Privacy
Your personal and medical information will always be treated confidentially and handled securely in accordance with NHS and data protection regulations.
Communication and Involvement
We will listen carefully to your concerns, explain treatment options clearly and involve you in decisions about your care wherever possible.
Continuous Improvement
We value patient feedback and are committed to continually improving our services, patient experience and access to healthcare.
How You Can Help Us
Attend or Cancel Appointments
Please attend appointments on time and let us know as early as possible if you can no longer attend so the appointment can be offered to another patient.
Treat Staff Respectfully
We are committed to delivering safe, effective and evidence-based healthcare through appropriately trained clinicians and staff.
Use Services Appropriately
Please help us prioritise urgent care for those who need it most by using self-care, pharmacies, NHS 111 and other healthcare services appropriately where suitable.
Keep Your Details Updated
Please inform the practice of any changes to your:
– Address
– Telephone number
– Email address
– Name
This helps us communicate with you safely and efficiently.
Order Medication Responsibly
Please request repeat prescriptions in good time and attend medication reviews when requested to support safe prescribing.
Our Commitment to Accessibility
We aim to make our services accessible to all patients and can provide:
– Interpreter services
– Accessible facilities
– Support for patients with disabilities
– Assistance for patients with additional communication needs
Please inform our team if you require any additional support.
Feedback and Complaints
We welcome patient feedback as it helps us improve our services.
If you have concerns about any aspect of your care or experience, please contact the practice and we will aim to address your concerns promptly, fairly and respectfully.